Forum Discussion

WalterW's avatar
WalterW
Joining in
23 days ago

Email pass world

is there to use a password that is not generated by the Virgin app?

 

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    If you have already generated a virgin app password for third party email apps there is no going back.  However, if you are still using a password from before the time that VM introduced app passwords it will continue to work.

    You do not need to use a generated app password to access email via VM webmail.

  • Hi WalterW thanks for your post here regarding the password for emails.

    As stated by Graham_A, once you've set this up there's no method of resetting this unfortunately.

    If you do need any further guidance though please let us know.

    Many thanks