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mgee4's avatar
mgee4
Joining in
2 days ago

Email not working & new password is not being accepted

Last few days I have had the same issue.  I have generated new passwords to try & get emails working. Virginmedia are saying it is not there issue & passed me on to the gadget team for a cost to myself to fix. Seeing all the other people on here are having the same issue, it would appear it is a money making exercise for VM

2 Replies

  • Hi mgee4,

    Thank you for your post and welcome to the community. 

    We're very sorry to hear about the issue with your email address. 

    To confirm, have you been abel to try this via different web browsers & devices?

    ^Martin

    • Elsee's avatar
      Elsee
      Tuning in

      My husband and I have had the same problem since Thursday.  I can receive emails fine on my phone (Mail from Gmail) and Kindle but not on Outlook.  I have uninstalled, re-installed, changed password etc to no avail.  It's obviously a VM problem.