Last few days I have had the same issue. I have generated new passwords to try & get emails working. Virginmedia are saying it is not there issue & passed me on to the gadget team for a cost to myself to fix. Seeing all the other people on here are having the same issue, it would appear it is a money making exercise for VM
Forum TeamHi mgee4,
Thank you for your post and welcome to the community.
We're very sorry to hear about the issue with your email address.
To confirm, have you been abel to try this via different web browsers & devices?
^Martin
My husband and I have had the same problem since Thursday. I can receive emails fine on my phone (Mail from Gmail) and Kindle but not on Outlook. I have uninstalled, re-installed, changed password etc to no avail. It's obviously a VM problem.
Hi , it now seems to be working again fine. I also raised a complaint about being sent to the gadget team & have finally managed to get that amount refunded. I must have spoken to 9 advisers about the issues, 6 were terrible & tried to put the blame my way, 3 were very good & tried to help me. I was also informed, it is a VMedia issue that caused it, to do with joining forces with O2. Fingers crossed it all continues smoothly now
I have had EXACTLY the same problem with my VM E-mail as all you other folks. At one time they stated there was some problem with 'Outlook' even though my Gmail & Hotmail address's were working absolutely fine. They couldn't fix it despite two 'Escalations' and eventually I was put through to this 'Gadget Team' whom did manage to get me up & running again. But what is this about a 'Cost' I know nothing about this.
Now working for me and my husband
Now working again
