Forum Discussion

cazza74's avatar
cazza74
Joining in
27 days ago

email log in

I can no longer log into my emails on my laptop. It says "connection error. This service is unavailable right now" I have retried many times but it still wont log me in.

I can get in on my phone no problem but I need to be able to get in on my laptop.

It just won't let me do anything .

Can anyone help please? I have documents on there I need to access. Thank you

  • ravenstar68's avatar
    ravenstar68
    Very Insightful Person
    26 days ago

    Consider clearing cache and cookies on your web browser.  To do this try the following:

    1. Whilst in your browser press the combination Ctrl+Shift+Delete  This will bring up a new tab with the delete browsing data page on.
    2. Change the date range to all time.
    3. Leave the default selection as is.
    4. Click Clear Now.
    5. CLOSE YOUR BROWSER - This is important to complete the closure of any existing web sessions.
    6. Reopen your browser and try logging in to webmail.

    This has worked for me in the past as the "connection error" message appears to be related to certain cookies rather than being a problem with the server itself.

    Tim

  • cazza74's avatar
    cazza74
    Joining in
    26 days ago

    Brilliant Tim thank you so much. I have just done what you said and I am now back in 👍