Anyone else having email issues this morning. Since 9am I'm getting "server unreachable" on webmail and iphone
Just checked my service status which says
"You might find that your Virgin Media Mail isn't working at the moment. We are sorry and working hard to restore your Mail service as quickly as possible."
Estimated fix time 14:04 om 3 April 2024
I have now been 2 days without emails. I get the message 'forbidden' when logging on through the virgin email site. Phil from Exeter
Forum TeamThanks for reaching out to us not2be, and welcome back to our Community Forums!
Sorry to hear of the issues experienced with the E-Mail account.
Are you an activate subscriber of our services, or is this in relation to an E-Mail account connected to a former account?
Thanks,
David_Bn
I've had 6 months of VM being incapable of sending e-bills to the correct address. Then, last Thursday, I too had "server unreachable" when Outlook tried to sync my ...@virginmedia.com main address. After a VERY LONG time on the phone with a VM IT technician, the end result was that I can no longer use my VM main address to log in to my account. They also did something to my initial 3rd party email address which is now also unusable in VM. I now have to log in using another, unrelated 3rd party address with a password VM gave me and which I am unable to change so I believe my account is no longer secure. I currently have a full multi-package with VM. I am now in the process of changing ALL my contacts to a brand new outlook email account and as soon as that is complete, I shall dump this incompetent useless company and go to the provider I am currently negotiating with.
Forum TeamHi RW45 thanks for posting and welcome back to our community.
Sorry to hear you've had ongoing issues accessing your email service. And sorry for the inconvenience this may be causing you. And further sorry to hear you've decided to leave us as a customer. I'd like to take a look at things on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.
Regards
Lee_R
Even if you stay with VM you would do well to drop their email service as it is clearly not fit for purpose.
Anyone can't login in at the moment?
Forum TeamHi Rich_A500
Thanks for your post and welcome back to our community.
We're sorry to hear you can't log in to your email account.
Could you expand on this please, are you getting any error message?
Please pop back to us when you can.
Yesterday my email account disappeared. I'm still using Windows Mail as I don't want to migrate to Outlook, despite it's constant nagging that I need to do so. I managed to recover the password and now have access, but the Sent Items folder is now empty. Not sure if it was a Microsoft problem or not. I use the Sent Items folder to track conversations of whom I've replied to. Some messages wouldn't display properly and would be in a download loop prior to the mailbox being unavailable.
MrHalfAsleep wrote:Yesterday my email account disappeared. I'm still using Windows Mail as I don't want to migrate toOutlook, despite it's constant nagging that I need to do so. I managed to recover the password and now have access, but the Sent Items folder is now empty. Not sure if it was a Microsoft problem or not. I use the Sent Items folder to track conversations of whom I've replied to. Some messages wouldn't display properly and would be in a download loop prior to the mailbox being unavailable.
I was reluctant to switch to Microsoft Outlook as well, as i mistakenly thought it only covered one E-mail account but found I was was able to set up all my E-mail accounts on it. I still periodically use Mail store to archive all my E-mail.
Outllook works OK and you can delete multiple e-mails with just a few strokes. The only differences is that you get an advert e-mail at the beginning of the e-mail column every time you open it. and the layout, background and text seem a bit different.
I've just caved in on using Outlook as Windows Mail no longer works and just fires up Outlook. As stated before I really didn't want adverts in my Inbox. I've made sure that ad servers do not work over a period of years, resulting in the following error:
Hmmm… can't reach this page
I blocked the URL in the hosts file and their stupid adverts no longer work. It seems Microsoft like to waste users time with stupid (b)adverts (often passing off cheap nasty rubbish and scams). I refuse to take part in their nonsense and further destruction of their (IMO now untrustworthy) corporate image.
Have you checked the folder using web mail? That is the definitive record and will always be more accurate than app folders..
If it's empty, check if the records have mode to a junk folder. Also check if there is in filter set.
@MrHalfAsleep
The hosts file will help to block display of ads on Outlook, and on other ad servers too since it's not specific to Outlook. But it's only a partial solution to the problems of using Outlook that you mention.
And you didn't mention the biggest issue of all which is that Microsoft uses it to collect data on you and your contacts every time you use it, to add it the pile of data they already have on you and them. That's the reason they provide it for 'free' - you are actually paying for it with your personal data.
You may of course not be bothered by this, in which case both you and MS are happy with the contract.
