Email Down? 18.03.2025
Morning All, was wondering if anyone elase's emails are down. Mine, My wife and sons not working this morning, getting error but service update says all is good.
Forum Discussion
6 Replies
Seems I have been temporarly black listed, nothing on teh blacklist site, have filled in an abuse form now.
Any idea how long this take, in the process of remortgaging and waiting on some emails..
- Molly_T
Forum Team
Hi Reemul 👋 Welcome to the community forum! Thanks for posting.
Sorry to hear these concerns about your email access. There's no known issue with the platform, so we need to investigate a little further.
Are you trying to access the platform via the webmail platform 👉 https://virg.in/webmail or a clientmail service such as Outlook, Applemail etc?
What kind of error message are you getting when trying to access? (If you can post a screenshot this would be very helpful!)
Have you tried resetting the password? (If the account has been locked for any reason this should clear any error linked).
You can find lots of helpful information about managing your email accounts here 👉 https://www.virginmedia.com/help/broadband/manage-email-account and email settings here 👉 https://www.virginmedia.com/help/broadband/manage-email-settings .
Let us know how you are getting on and we can always offer further support if needed! Thanks for your patience in the meantime. 🌞
This is the error message I am getting.
I have reset my app password for the email address and it worked for 1 day however I am again getting the error overnite. I have checked the spam list and am not on there.
Thunderbird is also not connecting.
I am slightly confused with all the different log on options and passwords now.
I have the My Virgin Login
I have my forums login
I have my email login and a seperate email login for the app as well, is that correct?
Virgin security recommend the below, I have done point 2 but am unsure of point 1, I am assuming the Main password is different from the app password and if I change the main password will this affect the app password?
Getting a bit confused here tbh with all these different passwords for the same thing.
Also I actually ruin multiple passwords from this account and my wifes is fine so messing around with things I am worried I stop that one working.
- Reset the email password via MyVM, and not just the app password or MFA. You will need to reset the actual mail password. This will align all mail service you have and if there is a misconfiguration this will be corrected. (i.e. customer gets a “forbidden†error on webmail).
- Delete the account from your email client (outlook, thunderbird, etc.) and setup the account as a new account. This way all settings will be set correctly trough auto config, and you will not have to modify settings. This automatically configures authentication for both incoming and sending emails.
So how do I do point 1?
OK update, I only get the error when connected to Virgin Broadband, as soon as I connect to my Phone Provider or work wifi it works fine just errors out when connecting to Home Broadband
Consider trying the suggestion in the following thread to better troubleshoot the issue, Emails not sending, but receiving is fine | Virgin Media Community - 5506044
If the cause is still not found then enter your public IP Address here Lookup | Reputation Checker | Spamhaus; a method to find your public IP Address is to go to What is my IP address? | Find my public IP address | IP.me
- Carley_S
Have you been asked to generate an app password yet? If not, this may resolve the issue.
To generate an app password, please follow the steps below:
• Select Sign in to My Virgin Media here.
• Once signed in, select the Account Settings option.
• Once on the Account Settings page, select the Virgin Media Mail Settings option.
• Once on the Virgin Media Mail Settings page, scroll down to the App Password section and click the Generate New App Password button.
• A pop-up message will appear asking the customer to verify their email address.
• Customers MUST use a third-party email address to continue. They cannot use any VirginMedia.com, blueyonder.co.uk or ntlworld.com address.
• A one-time passcode (OTP) will be sent to the confirmed third-party email address.
• Multi-factor authentication (MFA) is now required when a customer performs certain actions, such as changing their email password.
• The customer must now enter the OTP they've received to verify that it's them.
• The customer can then reset the password of the Virgin Media email account.
• After a successful reset, advise the customer to wait at least 10 minutes before attempting to access their email via webmail or a third-party application (Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc.).
Keep us posted on how you get on and if this has helped you to regain access.
