PHarris16
7 months agoJoining in
Email account stopped working
My virgin.net email account stopped working at 10:15 this morning. I rang virgin Customer Service and explained the problem (overseas call centre I think). They gave me a ticket number and said I could use it to track how the issue was progressing. However I can find no way of doing this on my account. Having now read posts on this platform from others with virgin.net emails but no other service from Virgin Media, I gather Virgin is closing down these email accounts. Is it possible to pay a fee to keep the account? Could someone from Virgin Media respond to this please, as losing this account with no warning is a disaster.