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Ifm's avatar
Ifm
Joining in
6 months ago

Email account deletion

Hello,

I have a virgin.net account which I use on a daily basis. I have revived an email saying this will be deleted in 15 days because it is not associated with a VM account. I am a virgin broadband customer. How do I stop my email from being deleted?

2 Replies

  • Hi Ifm 

    Thanks for posting and welcome to the community.

    We are sending these email closure notifications as either a) the email/emails are not listed on any account and should have closed years ago, and subsequently the move to the single sign on, is now enforcing a closure. Or b) they at one stage were not listed on any active account.

    I'll send you a PM and we can discuss the specifics 🙂