Email access issues p/w failure out of the blue

I think there might be a wider issue—I’ve had the same issue this evening.  Spent ages trying to reset my password and it still doesn’t work—but I can log into my emails if I go directly through the Virgin Media website. 
So I’ve decided enough is enough for one night! It’s really unsettling, isn’t it? Hopefully it’ll work again tomorrow…

Thank you, that's interesting to know. I've reset my main Virgin 02 credentials with no issues but cannot find any way of resetting my email account password. The 'help' section instructions do not coincide with the options (or lack thereof!) that are available to me. It used to be so simple...

Hi MariaB-C,

We're sorry to hear you've been unable to access your email on your phone. You will need to set up an app password please. The steps on how to do this are below for convenience 😊
Sign in to My Virgin Media here http://virg.in/myVM
Go to Account settings, then Account details
Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
Then, under Virgin Media Mail app password tap Get password
Continue the flow and a new secure password will be generated, and the mailbox unlocked
Update any third-party apps that may be used to access your Virgin Media Mail emails with this new app password.
If you have any issues at all, please let us know and we can advise further

Just to clarify, have you followed the app password procedure as below?

To create one or update an existing one you need to follow these steps:

Sign into the My Virgin media account for the email concerned with your VMO2ID
Select Account Settings
Select Identity & Security Settings
Select Manage your products
Select Manage email app password
Click on the blue button 'Get New Password'

Thanks, I've now been able to access a new password. That option was not available to me yesterday.

I've still got the problem on iPhone , iPad and mac says I'm blacklisted. tried to change password  and it still says imap password incorrect

2-06 AM 26/10/2025 Fed up with faffing about, getting nothing done.

Process does not work.

I get a Blue Screen of Death during the update process putting me in doom loop.  Can't access emails via Microsoft Outlook, old password doesn't seem to work.  I can't complete the 2FA making it so secure I can't get my own emails.  However, continually adding back up webmail addresses and faffing about with half completed updates makes it less secure.  It was working fine on Thursday 23/10/2025.  However, using Mailwasher with the old password works fine.  I can see my emails in that program.😬

I get a link expired page every time.

The problem is that I can't get past stage 2 as the links don't work when I get them sent to the alternative address. They just display that they are expired.  The new password is visible, but does not work.  I have got to stage 3 on  just the one occasion; but I can't complete the process, so I never get to stage 4. All I have done is create a new password which doesn't work.

Given the recent news about data breaches  I am loath to keep adding more and more email addresses leaving me tempted go offline permanently.  The current setup hooks into Microsoft (Account), Google and VM all at the same time; still leaving me unable to create a VMO2 id.  Trying to keep my data safe is getting more and more difficult, nor do I have any idea where it's going.  I have no confidence in any of this.

The old password now works so I can read emails; I understand that this was a Microsoft problem that broke IMAP logins, but POP3 worked fine.