Forum Discussion

icm1969's avatar
icm1969
Just joined
2 days ago

E-mail problems

I was receiving my e-mails attached to my outlook account for virgin media, but they have stopped coming though from Thursday. It is my wife's account and I have my own e-mail from this, but I couldn't sign into it as it wouldn't accept my password and when i was trying to change the password it was sending the prompt to change to the e-mail address I cant sign into. I worked round this by as I say, adding it to my outlook account and was receiving my emails up to Thursday, suddenly they have stopped and I haven't got a clue what to do. Can anyone help,

4 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    2 days ago

    Read through the other similar topics on the forum and it appears there is an issue with VM email and MS Outlook. Am not sure if it is a VM problem or a MS problem or both.

    • WhiteHawk's avatar
      WhiteHawk
      Joining in
      2 days ago

      Not just Outlook, Mail on iOS and probably Mac can’t connect with networks addresses at least as well for some people, last email I got was 5pm Friday, tried new email passwords with no success.

    • icm1969's avatar
      icm1969
      Just joined
      2 days ago

      Thank you for replying, are they working on the issue do you know ?

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        4 hours ago

        Hi icm1969 👋.

        Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your emails being accessed on a third party email client. So that we can look into this we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

         

        Thanks.

         

        Sabrina