Forum Discussion

AaronR's avatar
AaronR
Joining in
7 months ago

Do not recieve emails from social media on ntlworld Email

My Instagram is linked to my ntlworld / Virgin email.
I have not been able to get emails for verification codes for a week.
Other users have had this issue, why is this not being resolved?
Thanks.

Before you say check spam - I have no emails in the spam 

Check email filters - I have 0 filters and rules

Check the blocked email list - no emails have been blocked.

11 Replies

  • Good evening AaronR 

    Thanks for posting and welcome to the community. 

    Sorry to hear of any email issues. Is it just verification codes you're receiving or no emails at all? 

    Best wishes.

    • AaronR's avatar
      AaronR
      Joining in

      I am revieving other emails fine.
      Such as emails from twitch.tv
      and I sent an email from my google email to check. That is also fine

      From my experience Instagram is the only social media I have linked and that I have noticed.
      It seems to be Instagram verification emails/ anything from them.
      prior to 30/06/20 I was getting weekly or so emails. 
      Since that date I have not received any emails

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team

        Thanks for the update on this AaronR. As it is only related to Instagram, have you checked to see if the email address needs updating due to it may not be supported as a valid email address or refreshing for your personal detail of your account are correct?

        Let us know. 

  • Hi AaronR

    You mentioned that you were receiving weekly emails prior to June 2020, but you've also mentioned that you've been receiving emails from other sources without any issues. Do you mean that you were receiving weekly emails from Instagram specifically prior to this date before they stopped?

    You also mentioned that you were receiving emails until June this year, are you referring to a different issue or did you mean this year in your original post?

    • AaronR's avatar
      AaronR
      Joining in

      I was getting weekly emails from Instagram. till June 2024  (This year) then they have stopped without me changing emails on Instagram and with my email still being the same.

      When researching this issue I saw others had issues getting Instagram emails to virgin emails.
      Can you check the whitelist?
      <no-reply@mail.instagram.com>  - this is the email I assume they use.
      However I cannot be sure.


      • Ashleigh_C's avatar
        Ashleigh_C
        Icon for Forum Team rankForum Team

        Thank you AaronR 

        Can I just confirm is this email linked to a current and active Broadband account with us?