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wookieb's avatar
wookieb
Tuning in
6 hours ago

desperate help - emails not available on iphones after virgin APP password change

honestly losing the will - got a new computer and to get emails on there I needed to generate a new password via the virgin app - copied it correctly - got the computer working, then the iphones stopped getting emails .

kept saying Password incorrect - enter password for the IMAP account "Virgin".

 

so, we have 3 iphones linked to this account ( plus an ipad ) - so put the newly generated password in from the virgin APP generated one - still didn't work.

Thought maybe I had written it down wrong as for a short period of time, when we took off wifi, we were getting the emails on 4 / 5 g.

 

Being stupid, I did another new password via the virgin app - actually took a picture of it this time to make sure I had everything right - managed to get the main computer working ok using the password, but yet again, none of the iphones are getting the emails - in fact it has got worse as in we aren't even getting them on 4/5g now either.

Have done absolutely everything the online chats say - turned off iphones and restarted - same with router - done several new passwords - even deleted the email account from one of the iphones and now can't readd it as it is saying "Virgin unavailable" - at absolute wits end - there are lots of chats on here about this, but I have not found a full solution that I have not already tried - help

IMAP
iphone
password
password incorrect
Password Reset
virgin app password

2 Replies

  • wookieb's avatar
    wookieb
    Tuning in
    6 hours ago

    Thank you - I have tried leaving it for a while but I may have left the emails logged on - I have definitely done the right password as it it working on my main desktop without issue ( via outlook) - will post back to confirm if that worked ( I did try something similar yesterday - even to the point of turning off all iphones / ipads but no success - but desperate so will try again !)

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    6 hours ago

    Once you change the app password, leave it a while for the new password to replicate around the VM servers.  Also make sure you are logged out of your emails on all devices prior to this change.  After say, 15 mins, set the new password on each device and try to access.  You may have to remove the old client connections and setup again.

    Note, this password for the mail clients is not the same as your Webmail access.