I need to have some @blueyonder.co.uk email addresses closing but I can't seem to find a way to do it. My wife and I left Virgin many years ago, and now some of these addresses have been highlighted as being compromised on the dark web.
Could someone please let me know how I can go about this?
Many Thanks
The Forum Team (VM staff who support this forum) should be able to arrange that for you. One of them will be contacting you via this thread in the next day or so.
Just a tip - when they advise you that the deletion has been completed I would suggest that you test that by sending a test email to each of the BY addresses. You should get a delivery failure message back and that will confirm the account has been fully deleted.
The reason I suggest that is that sometimes it seems that the VM deletion process stalls. It removes access to the email account via the VM webmail service but leaves the mailbox itself still accessible to email apps such as Outlook. A delivery failure message confirms that the mailbox itself has been deleted.
Coenoby
Thanks, Coenoby. That's very helpful :)
Forum TeamHi BobboH,
Thanks for your post and welcome back to our community.
I'm sorry to hear your email account may've been compromised. I'd be happy to help get this, and any others of concern closed.
I'll send you a private message now. Please look out for the envelope in the top right of the page and pop back to me when you can.
