My wife's ntlworld.com email has been deactivated without any notification, we have been trying to get it reactivated, I spoken to several people on the phone but no one has helped to reactivate so far.
She is missing very urgent emails from her GP and hospital,
How do we get this reactivated ASAP?
Thanks
Are you certain it's been deactivated and not just a login problem? What message does she get?
If the email is linked to a current Virginmedia broadband account, staff here may be able to help. Otherwise it may be permanently lost.
Mailboxes should not be purged unless the user is not longer a paying user of VM broadband services. It is in the T&C's mailboxes are purged after 90 days of leaving.
If this was a "secondary" mailbox to your account, have you setup a 3rd party email to access this in line with VM's new security policies? If using an email client an additional new 4 word generated password will be required to configure the client.
Forum TeamHi GVB80
Welcome to the Community Forums.
Sorry to hear of your concerns with your wife's email.
Our email service is only available to customers with an active broadband account, and the email must be linked to the broadband account.
Do/Did you see your wife's email linked to your account in your online account management at all? If your wife's email was linked to a previous account taken out, and a newer account was made thereafter when joining back with us, then it would not be linked to the newer account, and should have been removed after 90days of the accounts' disconnection.
If that does not apply in your instance, could you please be able to advise what happens when you try accessing the email?
Do you get the same error when accessing the email through our webmail service or just when accessing an email client like a mail app, Gmail or Outlook service?
