Closing down my virgin.net emails despite having active broadband

It depends on whether the current VM broadband account is in the same customer name as the orphaned virgin.net accounts.

If that is the case then you may be able to get the email addresses moved.  Otherwise they should be considered as lost.  Look out for a reply from the VM Forum Team staff in due course.

Thanks for your post MJ4482, and a very warm welcome to our Community Forums!

Sorry to hear of the issues caused with the @virgin.net E-Mail due to be deleted.

This sounds very much like this was created before you signed up for our services to be installed.

In this instance, we will need to locate both your account that houses the @virgin.net account and the active subscription and then pass security on both of these accounts.

Once this has been done, we will then seek to perform a Move and Transfer to have the @virgin.net E-Mail address placed on the active subscription to rescue it from deletion - provided of course that both accounts are in the same name and that we're speaking to the account holder.

With all Move and Transfers however, once this has been completed, any E-Mail addresses that have since been created on the active subscription will be wiped and may also mean you need to re-register for one of our self-care accounts to keep tabs on your bills etc.. via a third party E-Mail address.

Check out the envelope in the top right hand corner, and I'll have a look into this with you

Thanks,

David_Bn

Thanks for working with me via our private messaging function MJ4482, and pleased to have this resolved for you.

Do please feel free to come back to our Community Forum if you have any further issues with our services and we'll be on hand to assist where required.

All the best,

David_Bn 👍