yes wrote:
Please could somebody help or point me to the right department to speak to? Thanks
One of the Forum Team (VM staff who support this forum) will be contacting you, probably tomorrow. They will take the necessary details from you by private message and they will then be able to advise on the options.
However, I can offer some advice.
1) Provided that the broadband account that was used to set up those virgin.net emails was in the same name as your current VM broadband account they will be able to get them linked to your current account.
However there is a possible downside to that. If VM are able to move the virgin.net accounts over it is highly likely that it means that you will lose any more recent email accounts that you have set up since you opened the current BB account. Edited to add: Since posting this it seems I may have been a bit pessimistic there and it should be possible to keep any existing email accounts that have been opened on the current VM BB account. However, the Forum Team will need confirm the situation.
2) If the old virgin.net accounts were created from a VM BB account with a different name to your current one then they will definitely not be able to move them across.
3) If the virgin.net email accounts were created from a CD as part of Virgin.net's old (pre broadband) dial up internet service then it is also unlikely they will be able to move them over to your current BB account. The problem is that In order keep those dial up email accounts open you had to dial up using the dedicated virgin.net phone number at least every 180 days. That number was closed in 2013 so those accounts should have been deleted 180 days after that
You will need to wait for one of the Team to contact you to get the official answer from them but the above information is what I understand the situation to be.
Coenoby