Forum Discussion

DreederUK's avatar
DreederUK
Tuning in
17 hours ago

Cheapest way keep Email Access

Hi all, 

I currently have 500mb BB only, ive been with VM since it was NTL, and have grown quite attached to my ntlworld email address, I mainly use mobile browsing and dont need broadband at home, but, I need to retain access to the email account...  What are my options, my current contract expires in the next few weeks and im starting to get inundated with phone calls trying to give me 1gb BB, a new Modem and a smaller price increase than if I do nothing.

I currently pay £44/month, which is going up to £69, im being offered £45 (24month)over the phone, on the website if I go to renew its coming out at £39(18month)

Ideally Id drop to 50mb or 100mb, and pay ~£20/month? or even an email only account with no broadband/modem and pay £5/month.

Anyone know if such a service exists?

7 Replies

  • coenoby's avatar
    coenoby
    Very Insightful Person
    2 hours ago

    DreederUK​ 

    "have grown quite attached to my ntlworld email address, I mainly use mobile browsing and dont need broadband at home, but, I need to retain access to the email account...  "

    Once you close your VM broadband account you will only have 90 days before VM closes your email account.  Here's VM's explanation about that 

    https://community.virginmedia.com/blog/Digital-life/some-important-information-if-you-have-a-virgin-media-email-account/5607207

    So if you are absolutely adamant that you want to keep your Ntlworld email account then you are stuck with having to pay for a VM broadband account. 

    However, even if you do stick with VM, the future of your Ntlworld email account is not completely guaranteed. 

    Since 2022, VM has no longer provided  VM mail accounts to new broadband customers. So, as Cardiffman282​ has already intimated, the future of the VM email service is unclear at best because the number of live VM email accounts is reducing all the time.

    The good news for you is that if you only use mobile data  and  don't need broadband there are a number of email services that offer free email accounts. See here for some ideas   

    https://www.lifewire.com/best-free-email-accounts-1356641

    All those free email accounts will work on any mobile broadband service and you would be much better off moving to one of them.

    Coenoby

     

     

     

  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    16 hours ago

    Whatever you decide to do you need to make a start on migrating your VM email accounts to a portable provider like Gmail/Outlook /Proton etc. VM has clearly indicated that it is winding up its email provision in due course. In addition migrating email accounts will take longer than you think. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    16 hours ago

    Make sure you have an offline backup of your contacts and important emailed data. It is not safe to rely on email as a permanent filing cabinet, as some have recently found to their cost. 

  • legacy1's avatar
    legacy1
    Alessandro Volta
    17 hours ago

    Just drop your speed then use VM as a backup ISP if your looking for another ISP

    • DreederUK's avatar
      DreederUK
      Tuning in
      16 hours ago

      Ive tried getting them to drop my speed... it gets weird the price goes up.

      Tonight webchat results below.

      Option 1:  - Broadband speed: 500 Mbps  - Standard price: £72/month  - Discounted price: £46/month (no price rise for 2025)
      Option 2:  - Broadband speed: 350 Mbps  - Standard price: £69.99/month  - Discounted price: £66/month (no price rise for 2025)
      Option 3:  - Broadband speed: 125 Mbps  - Standard price: £57.99/month  - Discounted price: £53.99/month (no price rise for 2025)

      • legacy1's avatar
        legacy1
        Alessandro Volta
        16 hours ago

        VM really know how to do math for something less it seems.

        Currently your paying a good price vs me I'm sure VM would like nothing more then to NAT me on there fiber hub with no modem mode support :( 

  • nodrogd's avatar
    nodrogd
    Very Insightful Person
    17 hours ago

    VM only allow you to keep an email address if you remain a Broadband customer. So if you want to keep the address you have no option but to retain one of the Broadband packages. If you cease to be a customer the email account is closed after 90 days.