Forum Discussion

Frogmarch's avatar
Frogmarch
Joining in
10 days ago

Can't set up blueyonder email on Outlook

I changed my PC over Christmas and have been trying to set up my existing blueyonder email on Outlook Classic on the new PC. It was working fine on the old PC

The set up on the old PC used a POP3 server. IMAP doesn't seem to work. I have input all the same settings for the incoming and outgoing servers etc

I think it might be a password issue but have tried the passwords that I had kept a record of and none work.

I can access my emails through webmail but the password I use for that doesn't work on the set up on Outlook

Any suggestions? 

Thanks

 

 

 

4 Replies

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    1 day ago

    Hello Frogmarch,

    Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re experiencing with your email account at the moment.

    Have you been able to resolve your issues with the help provided by Graham_A or do you require further assistance?

    Kind Regards,

    Steven_L

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 days ago

    As an aside, I use IMAP with Outlook without any issues.  Just an observation.

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    10 days ago

    Frogmarch​  You have probably triggered the requirement to use a generated app password for use with email clients such as MS Outlook.  This password is different to your webmail account password.

    To create an email app password or update an existing one you need to follow these steps:

    Sign into the My Virgin media account https://www.virginmedia.com/for the email concerned with your VMO2ID
    Select Account Settings
    Select Identity & Security Settings
    Select Manage your products
    Select Manage email app password
    Click on the blue button 'Get New Password'

    Make a note of the generated password.  This is what you use in the mail apps along with the vm email address as the username.