Forum Discussion

BattJ's avatar
BattJ
Joining in
7 months ago

Can't receive or send email since Saturday 6 July 2024

Since Saturday 6 July 2024 I have not been able to access emails on my blueyonder account.  I can still access them on the browser on my phone but need to be able to access also on desktop.

Any ideas why suddenly stopped?  I have plenty of storage left so not that.

Any help would be appreciated.

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    BattJ Is the blueyonder email address linked to your current VM broadband account?

    If not it may be in the early stages of being deleted as an orphaned account.

    • Akua_A's avatar
      Akua_A
      Forum Team

      Hi BattJ 

      Welcome to our community forums and sorry to hear you are having these issues with accessing your email. We want to do our best to help from here. As mentioned by Graham_A is this email tied to an active account? What error do you get when trying to access it on a desktop? Do you have issues when trying to send/receive emails too?

      Thanks,

      • BattJ's avatar
        BattJ
        Joining in

        Hi Akua

        I can access old emails and haven't received any error messages but since 6 July I have not received any new messages and cannot send emails either from desktop. I know I have had emails as browser on phone shows them. It is a blue yonder account.

         

        Jonathan

         

    • BattJ's avatar
      BattJ
      Joining in

      Hi Graham

      I have had the blueyonder account for many years and never had a problem before. However, noticed that last email received was on 6 July and none received since.  Tried sending one and did not go.  Not sure what to do next really.

       

      Jonathan

      • BattJ's avatar
        BattJ
        Joining in

        I access the blueyonder account through outlook which been doing for many years.  

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    You haven't answered the question you were asked twice.

    Is this email linked to a current VM broadband account?   If it isn't then it is about to be closed down.