how do i get my email address changed for my vm account? when i try logging in it tries to send a code but the email address i have or had not longer works because it was with talktalk and i just discovered it was closed. now i can't login to my vm account. have i got to ring virgin support?
Yes, you will have to call the phone support team. The VM Forum Team on the community say they are no longer able to change the login email address.
Hi helenbarall1 👋.
Thanks for reaching out to us and welcome to the Community Forums, sorry to hear that your email account for your Virgin Media online account is no longer working. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
Thanks.
Sabrina
