Forum Discussion

wozzer52's avatar
wozzer52
On our wavelength
2 months ago

Can't log on to my emails

Apologies if this has been repeated many times. Spoke to a Virgin agent two days ago and he explained that it is a national problem which would be fixed next day.

I still can't log on. when I enter my email address I am sent a link to my emails. I can't pick this up as I can't log on to my emails!

While reading the previous posts I noticed a message regarding a new system we were all supposed to use from last Monday. Is this where I am going wrong? I don't recall seeing a message from Virgin.

Can somebody please help. 

Best regards,

Warren

 

 

4 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    There was no notification from VM.  From Monday all users now need to setup a new VMO2ID user account to access My VM and Webmail. 

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    2 months ago

    Hey wozzer52, thank you for reaching out and we are sorry to hear about your email issue.

    As mentioned you do need to set up a VMO2ID, did you manage to do this at all?

  • wozzer52's avatar
    wozzer52
    On our wavelength
    2 months ago

    I have been unavailable for a few days but last week I posted a problem with accessing my emails, as many other  customers have.

    This morning I was delighted to be able to access emails and took the opportunity to make a note of my recovery code and set up a new password. I am now linked to O2. 

    So happy days..........

    Thanks and regards,

    Warren

     

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      2 months ago

      Hey wozzer52, thank you for reaching out and we are so sorry to hear about your email issue.

      What errors are you getting?

      Is it a password or login in issue for example?

      If so have you gone down the forgot password route?