Forum Discussion

wozzer52's avatar
wozzer52
On our wavelength
26 days ago

Can't log on to my emails

Apologies if this has been repeated many times. Spoke to a Virgin agent two days ago and he explained that it is a national problem which would be fixed next day.

I still can't log on. when I enter my email address I am sent a link to my emails. I can't pick this up as I can't log on to my emails!

While reading the previous posts I noticed a message regarding a new system we were all supposed to use from last Monday. Is this where I am going wrong? I don't recall seeing a message from Virgin.

Can somebody please help. 

Best regards,

Warren

 

 

4 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    26 days ago

    There was no notification from VM.  From Monday all users now need to setup a new VMO2ID user account to access My VM and Webmail. 

  • Matthew_ML's avatar
    Matthew_ML
    Icon for Forum Team rankForum Team
    24 days ago

    Hey wozzer52, thank you for reaching out and we are sorry to hear about your email issue.

    As mentioned you do need to set up a VMO2ID, did you manage to do this at all?

  • wozzer52's avatar
    wozzer52
    On our wavelength
    22 days ago

    I have been unavailable for a few days but last week I posted a problem with accessing my emails, as many other  customers have.

    This morning I was delighted to be able to access emails and took the opportunity to make a note of my recovery code and set up a new password. I am now linked to O2. 

    So happy days..........

    Thanks and regards,

    Warren

     

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      21 days ago

      Hey wozzer52, thank you for reaching out and we are so sorry to hear about your email issue.

      What errors are you getting?

      Is it a password or login in issue for example?

      If so have you gone down the forgot password route?