Forum Discussion

gaz69's avatar
gaz69
Tuning in
2 months ago

can't log in to email

hello

I cannot log into my email account. I follow all the links but I just end up on some random website. any help please.

thanks

2 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 months ago

    Have you setup the new VMO2ID account yet?  This new system was "launched" on Monday morning.  All VM users are now required to create this new account as part of a new Single Sign On ( SSO ) for VMO2.

  • Molly_T's avatar
    Molly_T
    Icon for Forum Team rankForum Team
    2 months ago

    Hi Gaz69 👋 Welcome back to the community forum! Thanks for posting. 

    Sorry to hear about your difficulties logging in to your email. 

    Thanks to Adduxi for offering some help - they are right! We've recently made some changes to My VM / My O2 and you need to ensure you've set up your new login with 2 factor authentication. 
    Please let us know if you are able to log in 👉 virg.in/myVM and we can take it from there. Thanks for your patience and co-operation in the meantime! 🌞