Can't log in to app or website
On multiple devices ,multiple browsers, cleared cookies reset whole device
It keeps saying the same thing
Somthing went wrong please go back and try again!
Trying to contact support is annoying with the ai robot not helping I work nights so im awake at night but no support
This has been happening for over a few months now I thought it would self resolve after my last complaint about it
[mod - title edited for clarity]
Forum TeamHello Hobotony,
Sorry to hear of the issues logging into your account, we appreciate you raising this with us via the forums and welcome to the community.
Have you recently set up a VMO2 ID? At Virgin Media O2 we’re on a journey to become one company, and right now we’re changing the way our customers manage their Virgin Media and O2 accounts online.
The first step is to help our customers create a set of sign in details that we’ve called a Virgin Media O2 ID. To set up your Virgin Media O2 ID, you’ll simply use your email address and then choose which authentication method you’d like to use to sign in (like a password or passkey). From there you’ll use this single set of credentials to sign in to any Virgin Media and O2 online spaces, instead of separate Virgin Media log in and O2 log in details.
You can also register for a Virgin Media O2 ID even if you’re not with Virgin Media or O2. A Virgin Media O2 ID replaces the need to create separate Virgin Media sign in and O2 sign in details for Virgin Media and O2 online spaces.
If you have a My Virgin Media or My O2 account and haven’t set up your Virgin Media O2 ID yet, when you sign in to these spaces, just enter the email address you’d usually use to sign in. We’ll then ask you to create your new ID.
Otherwise, head to any of our sites and tap Register to sign up and create your Virgin Media O2 ID.
That was exactly what I had. But now it just says it cannot recognise my password which I know is correct because that was exactly what I used to use before.
