Forum Discussion

Paul135's avatar
Paul135
Joining in
21 days ago

Can't generate app password

Hi

After not accessing for a few weeks I have a problem accessing webmail (virgin.net). No problem accessing via app but from my virgin media account, it just goes to forbidden 403. I know that resetting app password should reset webmail access, however when I go to manage email, I get a webpage saying no luck try again.  I can't find any other way to get to generate an app password. This is the cage across 3 computers and several browsers

Thoughts?

4 Replies

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    21 days ago

    Paul135​  VM currently have an issue with the account settings area which is preventing such changes. No indication has been posted yet as to when this will be resolved.

    • Sabrina_B's avatar
      Sabrina_B
      Icon for Forum Team rankForum Team
      19 days ago

      Hi Paul135 👋.

      Thanks or reaching out to us, sorry to hear of the issues that you are facing with the password generator. It is now functioning, can you please try again and let us know how you get on.

      Sabrina