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cdevoil1234's avatar
cdevoil1234
Just joined
2 days ago

Can't Find How To Create App Password

Hi,

I'm hoping someone can help? I'm unable to login to my virginmedia.com email account, as for some reason the link no longer works in My Virgin Media -> Quick Links -> Virgin Media Mail (error 404 Invalid Credentials). I've spoken to someone in the VM team and been told to wait 3-5 working days, however that has come and gone with no update.

I've been searching for ways to fix it myself, and noticed that other people with a similar issue have managed to change the app password by going into Account Settings -> Identity & Security Settings -> Manage your products -> and then creating a new app password. Unfortunately, this option doesn't appear for me. 

If anyone can help, it would be appreciated. 

1 Reply

  • Graham_A's avatar
    Graham_A
    Very Insightful Person

    To create an email app password or update an existing one you need to follow these steps:

    Sign into the My Virgin media account for the email concerned with your VMO2ID
    Select Account Settings
    Select Identity & Security Settings
    Select Manage your products
    Select Manage email app password
    Click on the blue button 'Get New Password'

    Make a note of the generated password.  This is what you use in the mail apps along with the vm email address as the username.

    If this option doesn't appear then it would suggest that the email account concerned is not linked to the VMO2 ID that you are signing in with.