can't change passwordMy email password is not recognised. So I clicked that I forgot it and tried to reset it. Whatever password I try, it says it is not accepted because the password must not contain my username. But it does not contain my username.Please help.

HI michaelwilks2, Thank you for your post I am sorry you are having issues with setting a new password, we can certainly help you with this. I will pop you over a PM and we can go from there. Just keep an eye out for the little envelope 👀📩Zoie

can't change password | Virgin Media Community

Zoie_P
Forum Team (Retired)
2 years ago
HI michaelwilks2,

Thank you for your post I am sorry you are having issues with setting a new password, we can certainly help you with this. I will pop you over a PM and we can go from there. Just keep an eye out for the little envelope 👀📩
Zoie
- Rybanda
  Joining in
  12 months ago
  Hi,
  im having the same issue, I am new to virgin and can’t even set up an account to activate Netflix please help
  - Ashleigh_C
    Forum Team
    12 months ago
    Hi there Rybanda
    
    Thank you so much for your post and welcome to the community forums, it's great to have you here.
    
    I am so sorry that you have faced this issue with your account and I'd be more than happy to take a look into this via a private message.
    
    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
michaelwilks2
On our wavelength
12 months ago
Zoie - thanks for the note. It's 6 hours since you sent your message and I don't see the little envelope here. What am I doing wrong please?
Michael
- Martin_N
  Forum Team
  12 months ago
  Our apologies you haven't got that michaelwilks2. I will try sending you one now.
  
  ^Martin

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