Forum Discussion

michaelwilks2's avatar
michaelwilks2
On our wavelength
2 years ago
Solved

can't change password

can't change password

My email password is not recognised. So I clicked that I forgot it and tried to reset it. Whatever password I try, it says it is not accepted because the password must not contain my username. But it does not contain my username.

Please help.

password
  • Zoie_P's avatar
    Zoie_P
    2 years ago

    HI michaelwilks2, 

    Thank you for your post I am sorry you are having issues with setting a new password, we can certainly help you with this. I will pop you over a PM and we can go from there. Just keep an eye out for the little envelope 👀📩
    Zoie

  • Zoie_P's avatar
    Zoie_P
    Forum Team (Retired)
    2 years ago

    HI michaelwilks2, 

    Thank you for your post I am sorry you are having issues with setting a new password, we can certainly help you with this. I will pop you over a PM and we can go from there. Just keep an eye out for the little envelope 👀📩
    Zoie

    • Rybanda's avatar
      Rybanda
      Joining in
      2 years ago

      Hi,

      im having the same issue, I am new to virgin and can’t even set up an account to activate Netflix please help

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        12 months ago

        Hi there Rybanda 

        Thank you so much for your post and welcome to the community forums, it's great to have you here.

        I am so sorry that you have faced this issue with your account and I'd be more than happy to take a look into this via a private message. 

        I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
         

  • michaelwilks2's avatar
    michaelwilks2
    On our wavelength
    2 years ago

    Zoie - thanks for the note. It's 6 hours since you sent your message and I don't see the little envelope here. What am I doing wrong please?

    Michael

    • Martin_N's avatar
      Martin_N
      Forum Team
      2 years ago

      Our apologies you haven't got that michaelwilks2. I will try sending you one now. 

      ^Martin