Forum Discussion

michaelwilks2's avatar
michaelwilks2
On our wavelength
2 years ago

can't change password

can't change password My email password is not recognised. So I clicked that I forgot it and tried to reset it. Whatever password I try, it says it is not accepted because the password must not co...
password
  • Zoie_P's avatar
    Zoie_P
    2 years ago

    HI michaelwilks2, 

    Thank you for your post I am sorry you are having issues with setting a new password, we can certainly help you with this. I will pop you over a PM and we can go from there. Just keep an eye out for the little envelope 👀📩
    Zoie

Zoie_P's avatar
Zoie_P
Forum Team (Retired)
2 years ago

HI michaelwilks2, 

Thank you for your post I am sorry you are having issues with setting a new password, we can certainly help you with this. I will pop you over a PM and we can go from there. Just keep an eye out for the little envelope 👀📩
Zoie

  • Rybanda's avatar
    Rybanda
    Joining in
    12 months ago

    Hi,

    im having the same issue, I am new to virgin and can’t even set up an account to activate Netflix please help

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      12 months ago

      Hi there Rybanda 

      Thank you so much for your post and welcome to the community forums, it's great to have you here.

      I am so sorry that you have faced this issue with your account and I'd be more than happy to take a look into this via a private message. 

      I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.