dmm27
12 months agoJoining in
cant access virgin.net emails, or reset password as requested
For the last 24 hours I've been unable to access my virgin.net email account on thunderbird, webmail or mobile phone. It seems there was an issue with the password. When logging in via webmail, I was asked to change my email to a non virgin.net email, which then verified OK, I received a PIN, and then changed the password.
Now when I try to log in with the new password, I get told they dont match. When I try a password reset, I get an error message saying "Oops, we've ran into a problem. Wait a minute and try again. If this doesn't work, please come back later. (Code: DEF01)". I've been getting the same error message since yesterday.
Help!
Thanks