can't access my virgin media emails - help

I too am having the same issues as a lot of others.

 it has been two and half weeks now and still no satisfactory answer, - i have been phoning up constantly almost every day

I have an ntlworld email address, i was asked to set up a 3rd party email address on 14th July, which i did and verified it, and i was able to login via this email and ntlworld address initially for approx 2 hours, then since then i have not been able to.

I keep getting asked to login and then it goes around in a continual loop and a white screen, i am not prompted to ask for a password , just stuck in a loop 

I have verified my account soo many times, yet keep getting asked to confirm via a link sent to my ntlworld account, yet i cannot gain access to this, just keep going round and round in a continous loop 

I have two x Incident numbers, one a priority, - and also a complaint number

I keep getting passed from pillar to post via VM helpdesk, i dont think they have a clue what the issue is, they keep saying that they will phone back, yet no one does  - apalling behaviour 

I use my ntlworld email for everything, tickets, shopping, transport , this is becoming extremely frustrating for me,  I have concert tickets i need to access as a matter of urgency, 

I have tried all the suggestions i have seen online but nothing has worked for me as of yet, 

please please please can someone help me