Forum Discussion

catnamedog's avatar
catnamedog
On our wavelength
12 months ago

cant access my @ntlworld.com email account.

I can't access my @ntlworld.com email account at all. This has happened many times, but when I contact "tech support" I get nowhere because I cannot understand the woman on the other end due to a lousy line and language difficulties.

When I do get through, I can only see my email if I use my alternative, gmail.com account. This happens so often, I am despairing of ever being able to use my ntlworld.com account.

Does anyone know why this recurring problem has arisen?

  • catnamedog's avatar
    catnamedog
    On our wavelength

    If I understand the woman in support correctly, all ntlworld.com email addresses have been scrapped!!!

    When did this happen? Why wasn't I told? 

    • Graham_A's avatar
      Graham_A
      Very Insightful Person

      You haven't been told because it simply isn't true.

      Provided that the Ntlworld email address is attached to a current VM broadband account it should continue to operate.

      If you have been requested by VM to change the username for the email address to a third party email then you will need to use the new username when logging in to the Ntlworld email address via VM webmail.

      • catnamedog's avatar
        catnamedog
        On our wavelength

        I'm afraid it IS true! I've now decided to make my @gmail.com account my main email address. Is there away to automatically divert emails to my gmail address do you know?

    • Martin_N's avatar
      Martin_N
      Forum Team

      Hi carnamedog,

      Thank you for your post. I'm very sorry for any issues you've had with your email address. 

      Do you have an active Virgin Media broadband account?

      ^Martin

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    If you still have access to the ntl account you can set up an auto forward for incoming emails.