i have several emails, ntl ones
i have suddenly started getting an error message that says it cannot send on the ntl server
no settings, password have been changed recently its just started happening on all devices
i have checked on the blacklist and that all looks ok
i recently had an email from virgin to say my account was blocked but i checked and virgin said it wasn't genuine
im not good with these things, to explanations/help in plain english will greatly help please
Are these NTL mailboxes linked to a paying broadband account? If they are, did you setup the now mandatory VMO2ID accounts for each one?
Forum TeamHi lynnspiller7
Thanks for posting and welcome back to the community. Sorry to hear of the email issue. I'll send you a PM now to assist further.
I'm getting the same problem. I see from one reply that we need to set up separate VMO2ID accounts for each email address.
Is this correct?
I'm getting the same problem. I see from one reply that we need to set up separate VMO2ID accounts for each email address.
Is this correct?
FrattonU59 Each VM email address has separate log in credentials and this has been the case for some years. When you first sign into the account after the recent changes (mid July) you will be prompted to convert the My VM sign in credentials to a VMO2ID. Just enter the current username for the My VM account concerned and follow the on screen steps to convert to the new ID.
As above, the old "Primary" and "Secondary" mailbox setup is long gone. You can no longer manage multiple mailboxes as the "Primary" mailbox account. Every mailbox is now a separate VMO2ID ...
Thanks, guys, really helpful.
Having seen what I wrote, it looks wrong. I really did mean thank you, It really WAS helpful.
I appreciate your responses.
