Forum Discussion

OdoKosh's avatar
OdoKosh
Joining in
12 months ago

Cannot reset password

Same error message on all attempts, have tried multiple devices and internet browser combinations:

 
Sorry, there was a problem registering that password. Please choose a different one.
 
 
 
  • Carley_S's avatar
    Carley_S
    Forum Team
    12 months ago

    Hi OdoKosh 

    Welcome to the community forums 
    Sorry to hear you're having issues with resetting your password. 
    Is this your log in password or are you generating an app password?
    Do you get this error as you enter the password or when you've entering you password to be reset? 


     

    • OdoKosh's avatar
      OdoKosh
      Joining in
      12 months ago

      I am not using the app.  I am using the webpage log-in.  The email address is correct it is the password re-set that is failing.

      • Kain_W's avatar
        Kain_W
        Forum Team (Retired)
        12 months ago

        Thanks for getting back to us OdoKosh,

        So we can investigate this matter further please expect a PM from myself.

        The message will appear within the envelope icon.

        Regards,

  • OdoKosh's avatar
    OdoKosh
    Joining in
    10 months ago

    Answered 9 security questions correctly.  Still refusing to help.  Putting this out there so everyone else can see what to expect.

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      10 months ago

      Hi there OdoKosh 

      Thank you for popping back. We do need to pass security in order to access an account and share information, security is in place to keep your account and information safe. If you are unable to clear security we would not be able to discuss the account.

      I have not refused to help but have advised you of the security protocol and asked further questions so we can try to resolve this. I cannot see that you have responded to my latest message, if you are able to pop back to me I will continue to do all I can to help.