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lili27's avatar
lili27
Just joined
4 days ago
Solved

Cannot access ntlworld email after 20+ years - please help

Hi! I would really appreciate some help. I have used an ntlworld email since childhood. When the VM changes happened some years ago, I had to change my username to a second email address but I've still been able to log in this way.

Tonight- when I tried to go on my emails on my laptop (via https://mail2.virginmedia.com), it directed me to register for VMO2 ID. I had to verify my email on my second email address, which I did. It then asked me to link my VM account to my VMO2 ID. The problem is- I don't have a VM account, only my ntlworld email. It then doesn't let me proceed in any way.

I use my email address constantly every day for lots of different purposes, work-related through to hospital correspondence. 

Please tell me I've not all of a sudden had my email access blocked after 20+ years, with no notice?!

  • Virginmedia have for a long time been deleting email accounts not linked to one of their broadband accounts.  it sounds like they have finally caught up with yours.

3 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Virginmedia have for a long time been deleting email accounts not linked to one of their broadband accounts.  it sounds like they have finally caught up with yours.

    • lili27's avatar
      lili27
      Just joined

      Thanks, a courtesy warning would have been nice!

      • Matthew_ML's avatar
        Matthew_ML
        Icon for Forum Team rankForum Team

        Hey lili27, thank you for reaching out and a warm welcome to the community we are so sorry to hear about your email issue.

        We do cancel email accounts after 90 days of leaving us, we are sorry this has only happened.

        Once deleted we cannot get them back sorry.