Cannot access my NTLworld email account

Hi Jetstream, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with accessing your email address. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

Many thanks, 

I'm replying to this because I can't find a way to start a new thread.

I also have an Ntlworld email address.

My email suddenly stopped working this morning - I could neither send nor receive email from my client accounts on desktop or phone. When I tried to log into web mail I was taken to this page: https://www.virginmedia.com/help/virgin-media-mail-unavailable

I followed the instructions, first changing my webmail password and then automatically generating a new password for the app. This allowed me to access webmail. 

However, my client accounts still don't work. When I try and send an email, it asks me to enter a password. But the only passwords I have are the webmail password and the app password. Neither of these work. 

I have tried looking on the website but can't find anything to help with this particular problem. 

What do you mean by client accounts? If you mean secondary accounts, these are now separate accounts and require their own logins.

https://www.virginmedia.com/help/broadband/manage-email-account