Forum Discussion

Upcott's avatar
Upcott
Settling in
9 days ago

Can’t transfer virgin media o2 email

Trying to link my virgin media o2 account to my virgin account so I can use the app and website but it says my Virgin account is linked to an different email than the one I used to set up the account. When I use ‘forgot email’ the email is says I have is ‘[object Object]’ so it won’t let me change. 
please help :)

6 Replies

  • Tom_W1's avatar
    Tom_W1
    Icon for Forum Team rankForum Team
    8 days ago

    Hi Upcott thanks for posting here in the Community although we're sorry to hear of your concerns raised here.

    Can you please try this method here to see if this works for you?

    Many thanks

    • Upcott's avatar
      Upcott
      Settling in
      6 days ago

      I’ve already made an account using the email that I used to order my package. The email linked to my account number and area reference still comes up as ‘[object Object]‘. So even with the bing method referenced it is still an issue 

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        5 days ago

        Hi Upcott .

        Thanks for reaching out to us, sorry to hear that you are having issues with the new SSO, can we ask is this due to linking both Virgin Media & O2 accounts together. Please let us know.