Since the Virgin Media email problems about a year ago, I have been unable to move or rename any of my email sub folders. I have tried contacting support - they say they’ll ring me back but rarely do, they say they’ve raised a ticket but nothing happens, they say a different IT team will contact me but they never do…it seems they are unable to fix the fault that they caused in the first place. Everything was working fine until June last year…Anyone else had this problem? Anyone got a fix please?thanks, Eleni

Eleni2 wrote:Yes, I can move and delete new sub folders that have just been created, but I’m still stuck with not being able to delete the old sub folders…Sorry to hear that. All I can say is that the workaround seemed to work for those who had problems with folders rather than sub folders."I guess I also have a problem with VM in that if they create problems like this then they should really fix them, rather than leave people to struggle by themselves trying to sort them out !"The thing is that VM stopped issuing new email accounts two years ago. Since then new VM broadband customers have not had the option to use a VM email account.VM do still support the VM email accounts of existing customers but the future of the VM email service is unclear. It seems their business focus lies elsewhere. When I say "their focus" I'm talking about VM's corporate policy, the front line support staff can only do their best in the circumstances.Personally, I would suggest that you consider switching to an email account provided by a dedicated email service. There are many of them, Here are a few to consider https://www.lifewire.com/best-free-email-accounts In any event, using a non VM email account will future proof you - remember that when / if you switch to a another broadband provider you will lose access to you VM email account 90 days after your VM contract terminates.Coenoby

Hi Thanks, that didn't work but I think I've managed to delete it by creating a new sub folder with the same name and then deleting that one !

Is this issue occurring in webmail or an email client, like Thunderbird or similar?What error message is shown when attempting to rename a folder?-- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn moreHave I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

It happens everywhere, including in webmail. Error message varies slightly according to where it is, no error number given, it just says something vague like “unable to move the folder”. In webmail it also says I don’t have permission to move the folder.

Hey Eleni2, thank you for reaching out and I am so sorry to hear about this. Are you using Outlook or are you using Webmail? If it is Outlook is the system fully updated?

Can’t rename or move email sub folders | Virgin Media Community

16 Replies

用心棒
Very Insightful Person
11 months ago
Is this issue occurring in webmail or an email client, like Thunderbird or similar?
What error message is shown when attempting to rename a folder?
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks
- Eleni2
  Tuning in
  11 months ago
  It happens everywhere, including in webmail. Error message varies slightly according to where it is, no error number given, it just says something vague like “unable to move the folder”. In webmail it also says I don’t have permission to move the folder.
  - Matthew_ML
    Forum Team
    11 months ago
    Hey Eleni2, thank you for reaching out and I am so sorry to hear about this.
    
    Are you using Outlook or are you using Webmail?
    
    If it is Outlook is the system fully updated?
用心棒
Very Insightful Person
11 months ago
Consider trying the following:
select Trash folder
select ☰ located next to folder name
from pop-up menu select Clean up
try to delete problem folder again
--
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks
Eleni2
Tuning in
11 months ago
Hi Thanks, that didn't work but I think I've managed to delete it by creating a new sub folder with the same name and then deleting that one !
jpeg1
Alessandro Volta
7 months ago
Time to follow the excellent advice earlier from @coenoby, and move to a more reliable email service.

Forum Discussion

Can’t rename or move email sub folders

16 Replies

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