Forum Discussion

Eleni2's avatar
Eleni2
Tuning in
10 months ago

Can’t rename or move email sub folders

Since the Virgin Media email problems about a year ago, I have been unable to move or rename any of my email sub folders. I have tried contacting support - they say they’ll ring me back but rarely do, they say they’ve raised a ticket but nothing happens, they say a different IT team will contact me but they never do…

it seems they are unable to fix the fault that they caused in the first place.  Everything was working fine until June last year…

Anyone else had this problem?  Anyone got a fix please?

thanks, Eleni

  • 用心棒's avatar
    用心棒
    Very Insightful Person

    Is this issue occurring in webmail or an email client, like Thunderbird or similar?

    What error message is shown when attempting to rename a folder?

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    • Eleni2's avatar
      Eleni2
      Tuning in

      It happens everywhere, including in webmail. Error message varies slightly according to where it is, no error number given, it just says something vague like “unable to move the folder”. In webmail it also says I don’t have permission to move the folder.

      • Matthew_ML's avatar
        Matthew_ML
        Forum Team

        Hey Eleni2, thank you for reaching out and I am so sorry to hear about this.

        Are you using Outlook or are you using Webmail?

        If it is Outlook is the system fully updated? 

  • 用心棒's avatar
    用心棒
    Very Insightful Person

    Consider trying the following:

    • select Trash folder
    • select located next to folder name
    • from pop-up menu select Clean up
    • try to delete problem folder again

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  • Hi  Thanks, that didn't work but I think I've managed to delete it by creating a new sub folder with the same name and then deleting that one !

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    Time to follow the excellent advice earlier from @coenoby, and move to a more reliable email service.