Blueyonder

Hi, Been having a nightmare which is still ongoign with wifes emails being hacked and VM unable to change something as simple as a password. We've had accounts locked (for emails which werent even affected) etc. They just do not have a clue what they are doing clearly.

Basically someone changed her password and changed the backup email. So we cant log in and cant get the verification email to login the different route. Anyone any ideas? We keep getting a ticket to 'the back room' which is up to 7 days. Each time they call nothing gets fixed and they put it back to another 5-7 days.

Surely someone somewhere in VM can change a password and a backup email on an account? Unfortunately neither telephone or social media teams are being very helpful to my mother who is not great with tech. I was told by forum that they cannot deal with me as i'm not the main account holder but when they call my mum they say they need my wife to be there as its her account - we stay in separate parts of the country! Just a total shambolic company.

Another one - we have 2 sub emails which login with the blueyonder email address. The main account was forced to change to an alternative email login. Question - should we be moving away from the blueyonder address as the login, or as it still works do we just stick with it? If we do change it to something else does it mean we need a non VM email for login and another non VM email for backup?

Thanks