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SW81's avatar
SW81
Joining in
2 years ago

Blueyonder Email

Hi

I had a Blueyonder email address, that I hardly used. Last week I received an email saying my email/password has been compromised and stating my password and asking for money. I went online to try to log in to change the password but I could not log in as they have changed it. Can someone at Virgin cancel the account please? This is a huge security issue and I need help in closing this account down. Please contact me directly

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  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Hi SW81 

    Thanks for posting and welcome to the community.

    I'll send you a PM now to get some details.

  • John_GS's avatar
    John_GS
    Icon for Forum Team rankForum Team
    2 years ago

    Hi SW81 

    Thanks for joining me on PM and providing the details. 

    We've raised it to IT to delete the email for you now, their timescales are 5 working days, should be a lot sooner though 🙂

    Best wishes.