Forum Discussion

nacnud1's avatar
nacnud1
Joining in
11 months ago

Blueyonder email

I’ve just had 2300 yes 2300 emails appear in my blueyonder email box, some going back to 2017 and 1600 appear in my “sent” box - any idea what is going on?

  • David_Bn's avatar
    David_Bn
    Forum Team
    11 months ago

    Thanks for reaching out to us nacnud1m and welcome back to our Community Forums!

    I'm sorry to hear of the issues experienced with the E-Mail account.

    Can you please confirm if you have today been able to re-access the inbox to confirm if all these E-Mails are still present?

    Please also confirm if these E-Mails are indeed belonging to yourself and are not aimed at a third party

    Thanks,

    David_Bn

  • nacnud1's avatar
    nacnud1
    Joining in
    11 months ago

    All relevant to me, some going back to 2017. I’ve now cleared them out but it appears that some emails I had saved in subfolders have disappeared.

    I’ve also cleared the 1600 or so that appeared in my “sent” box 

    • Kath_P's avatar
      Kath_P
      Forum Team
      11 months ago

      Hi nacnud1, 

      Thanks for coming back and updating us. We did have some issues with the email service a few days ago but this has since been resolved. 

      Can you let us know if you are having any further problems?

      Thanks,