Forum Discussion

winegums's avatar
winegums
On our wavelength
6 months ago

Blueyonder email not working

My blueyonder email account has suddenly decided it needs a password to work. The password is already in the settings. I’m not technical at all and haven’t got a clue what to do. I phoned VM helpline and they talked me through a very strange way of getting into my emails. In future I have to open the VM app and sign in then go to the ‘sign into my email section’ and sign in that way. It seems a very  longwinded way of seeing my emails. They also made me change my email address to a Hotmail address to get blueyonder emails through. Please help

  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    6 months ago

    Hi winegums, thank you for your post.

    We're sorry to hear about the situation you find yourself in 😔

    There are two ways in which you can access an e-mail account. You can do it either via webmail, using this link here, or via a client app (like Microsoft Outlook, Apple Mail or Gmail).

    Have you been through the process of setting things up so you can access your e-mails from a client app?

    Advice on how to do so can be found in this article here. Please refer to the section entitled "Setting your app password to use an Email app".

    If you encounter any problems when following the steps outlined, please let us know.

    Regards,
    Daniel