Blueyonder email not being recognised

ajhill​ "I get an invalid email address message"

If you are getting the "Please enter a valid email address" error message that means that the address you have entered in not in the right format  to be an email address. 

A valid email address has to have :

• a name /identifier part so "john.smth123" for example
• followed by an ampersand symbol "@"
• Followed by a domain name, so for example "gmail.com", blueyonder.co.uk" or "tesco.com" etc

If you enter an email address in the correct format but it's simply not known to the VM system it gives the  "Have you entered your email address correctly?"  error message and gives you the option to correct it. It reports that even if you give a non existent email address,

So do you get the message about entering the address correctly rather the "enter a valid email address" message?

Coenoby

Hi ajhill 

Welcome to the Community Forums. 

Sorry to hear of your concerns when trying to access your online account. 

Do the steps kindly provided by coenoby help to resolve this issue at all? 
Keep us posted with how you get on.