Forum Discussion

AliMill's avatar
AliMill
Joining in
3 days ago

Blueyonder email not being delivered to Blueyonder addresses

I send email messages to a club with around 60 members from my Blueyonder address. To avoid making the addresses of the group members public, I do this by sending the message to my Blueyonder address and cc to the addresses of group members. The members' addresses are a mixture of email providers. Two members who have Blueyonder addresses do not receive my messages. Others with Blueyonder addresses do receive my messages. I have confirmed that the messages are not going to spam and that the recipients have not blocked me.

Can anyone suggest why this is happening and what I can do about it.

Thanks

7 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta

    As you and many others have found, blueyonder email has become very unreliable. No one knows how much longer it will continue. You really should think about changing to another email provider. 

    If any of those people no longer have Virginmedia broadband accounts, their blueyonder emails will have been closed by VM. That will explain why they are not getting your email. 

  • 用心棒's avatar
    用心棒
    Very Insightful Person
    AliMill wrote:

    To avoid making the addresses of the group members public, I do this by sending the message to my Blueyonder address and cc to the addresses of group members.

    Is CC a typo, i.e. did you mean BCC?

    What happens when you just BCC those 2 email addresses?

    FWIW if email is important to you then do heed the good advice to migrate away from Virgin Media's email services

    • AliMill's avatar
      AliMill
      Joining in

      Yes I did mean BCC

      When I BCC just these two addresses the message is not delivered.

      • 用心棒's avatar
        用心棒
        Very Insightful Person

        Consider asking the users to create a Temporary folder and then a  Filter Rule in webmail similar to the following to help troubleshoot the issue:

        Where richard.branson@ ​ blueyonder.co.uk should be replaced with your email address.

        If the missing message is found in their Temporary folder then it is likely an email client is removing the received message from their Inbox folder

  • coenoby's avatar
    coenoby
    Very Insightful Person

    AliMill​ 

    "Two members who have Blueyonder addresses do not receive my messages. Others with Blueyonder addresses do receive my messages." 

    That seems to suggest that it's something with those two Blueyonder email accounts that's causing the problem

    If I was in your position I would try to trouble shoot the problem by:

    1) I would start by:

    • asking both of those members to send a test BY email to your Blueyonder account
    • then send an email back to each of them using the "Reply" option rather than by creating a new message.
    • then check with each of them whether they get your reply.

    If they do, the first thing to check is that you have been sending the BCC's to their correct address. If they don't then move on to:

    2) " the recipients have not blocked me."

    Just for information, even if those recipients have added your email address to the "Blocklist" in the Blueyonder accounts they would still be getting your emails, That so called "Blocklist" function in BY/VM webmail merely flags emails from a "Blocked" email address as spam. It does not stop them from arriving in their BY email account, 

    However, you do need to check whether they have any Filter rules set up in their BY accounts. It may be that your emails are inadvertently being "Discarded" by a filter rule they set up to stop spam emails arriving in their BY accounts. If they do have any rules set up ask them to temporarily disable the rules and then resend one of your former emails and to your contacts as BCC addresses. If that test email gets through it strongly suggests it's your contact's filter rule that's blocking your emails.

    See how all that goes and post back with the results.

    Coenoby

    • Steven_L's avatar
      Steven_L
      Icon for Forum Team rankForum Team

      Hello AliMill,

      Welcome back to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having while sending emails. Are you able to follow the instructions by coenoby to try to resolve the issues?

      Kind Regards,

      Steven_L