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oceanwasp1's avatar
oceanwasp1
Joining in
2 months ago

Blueyonder email can't reset password.

Hi

I have a blueyonder email and I've forgotten the account password. It's only a problem as I have a new phone and transferring my email over. I still have access to receive emails on my old phone so could receive a reset password link if necessary. Tried the online reset and just getting the oops, somethings gone wrong message or it just circles as though trying to complete the task but never does. Tried online chat support and they were terrible, just like all the other times I've been forced to communicate with them, ie. Sorry about that, try again tomorrow 😔 

Had success here before so if anyone can help I'd really appreciate it.

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    • Graham_A's avatar
      Graham_A
      Very Insightful Person
      2 months ago

      oceanwasp1. The Community Moderators do not directly respond to posts, they are here to ensure that good order is maintained. 

      The VM Forum Team staff respond to threads as they reach the top of the queue.  For this board the waiting time is at least 24 hours.

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi oceanwasp1 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you have been facing with your mailbox. So that we can look into this further, we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
     

    Thanks.
     

    Sabrina