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Simon909tennis's avatar
Simon909tennis
Joining in
2 years ago

Blueyonder email account

I can't access my blueyonder email account, although it appears that emails are still being received on this account.

If I try to log in to this account, I'm told to change the password, which I can't do, because to do that I would need to access my blueyonder account's inbox!

Can a member of VirginMedia's staff please assist me with this?

 

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  • Zach_R's avatar
    Zach_R
    Forum Team (Retired)
    2 years ago

    Hi Simon909tennis,

    Thank you for your post and welcome to our community forums. We're here to help.

    I'm sorry to hear that you're having some trouble with accessing an email account. To clarify, are you attempting to access the account via the webmail platform on our website, or a third party mail client/app like Outlook?

    Thanks,

    • Simon909tennis's avatar
      Simon909tennis
      Joining in
      2 years ago

      Dear Zach,

      Thank you very much for your message.

      In answer to your question, I have tried to access the account both from the webmail platform on your website, and via Outlook. Neither of them let me access my account. In general, I have tried accessing my blueyonder email account far more often from the webmail platform on your website.

      Best wishes and thanks from Simon909tennis