Forum Discussion

speedboat18's avatar
speedboat18
Joining in
11 months ago

Blue yonder smtp not sending emails

I have updated my email with the email app password that now has to be used. I can receive emails but not send emails from any client unless I use webmail. I have tried the setting s recommended for smtp but still will not send emails. I have checked my IP on the spam weblink and this is clear

It is annoying as I can no longer send emails from my iPhone or iPad, but I can receive them. I have to log into webmail in order to send an email

  • Hi there speedboat18 

    Thank you so much for your post and welcome to the community forums, its great to have you back. 

    I am so sorry to hear that you are facing this issue with your service and thank you again for your post. Can I ask if you have been able to check the email settings here

    • speedboat18's avatar
      speedboat18
      Joining in

      Hi,

      Yes. I have these settings in my iphone & Ipad for IMAP. It will receive emails but not send. It is strange as if I create a email on my phone or ipad it will stay in my outbox. Then if I log onto webmail it will sync and send, therefore there is some communication but keep getting the "settings" smtp popup on iphone / ipad

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team

      Thank you speedboat18 

      Can I ask when you reset the password in the iPad did you just reset or did you remove all the account details, as these would need to be removed and set up again?

      • speedboat18's avatar
        speedboat18
        Joining in

        As above everything in iPad and iPhone all entered and still the same problem