Blue Yonder Emails Not Arriving in Inbox

Question

I've had a Blue Yonder email address for about 20 years or thereabouts. It's been pretty reliable until recently, but Virgin hasn't been helpful about Blue Yonder for some time, and I know they offloaded it some time ago so that's not surprising, but it is irritating.

This latest issue is one I'm really struggling with, and I admit to being pretty clueless when it come to Tech matters, which doesn't help. Anyone talking about IMAP or POP and I just glaze over. I'm old or at least I feel old when I'm dealing with Tech stuff but I can follow step by step instructions.

A couple of weeks ago I was locked out of my email account and had to change passwords etc to regain access, which I did after a few days because I find accessing Blue Yonder through Virgin a bit longwinded, only to discover my brother had died, and although I had been sent an email informing me by my younger brother I hadn't received it as I was locked out of the account. That upset me hugely. I did, however, receive emails that had been sent to me in the meantime.

I can send emails without any problems.

However, I haven't received a single email since, and as it's my main email account that means something's very wrong. I've changed the password yet again, but that hasn't helped. I've sent myself Test emails and they haven't arrived either.

I've set up an email account with a different (more reliable) supplier and I have at last managed to put Auto Forwarding back on to another account (a facility that wasn't availabe a few days ago) and an Out of Office message that means people who are sending me emails now know I'm not receiving them and my new email address.

Is there anything else anyone can suggest that would give me access to the emails that I've been sent that I haven't received?

I believe Blue Yonder is going through some kind of upgrade/change and I don't believe I'm the only person who's having problems but I haven't found any other people reporting the same problem on this Board. My husband also has a Blue Yonder email acocunt and his is working perfectly well, apart from some of his emails ending up in recipient's Spam folders which I believe is a known gmail problem, and our account with Virgin is in good order.

Many thanks in advance if anyone can suggest anything else I should try.

Paul_DN · Answer

Hi Sunshine42,
Thank you for reaching out to us in our community and welcome, we are sorry to see you have been facing issue with your Blue Yonder email since no longer having an account with us, when a test email is sent does it now go to the new email you have set up?
Regards
Paul.

Sunshine42 · Answer

Hi PaulWhat gave you the impression that I no longer have an account with Virgin?&nbsp; As I said in my final paragraph - our account with Virgin is in good order (I pay the bill by direct debit) and my husband's email account is working pretty normally.&nbsp;When I send a test email to myself it doesn't arrive in my Blue Yonder Inbox.&nbsp; Nothing does.&nbsp;I set up Automatic Forwarding so I'm getting the incoming emails in a gmail account, but what I want is the emails that didn't arrive in the intervening period before I started the automatic forwarding.I have, of course, opened a new email address with another provider completely and have spent the last week contacting everyone to let them know my new email address.&nbsp; I can't rely on Blue Yonder any more but I would like those missing emails, and it would be nice to know what the problem is and how to fix as it's part of the contract I have with Virgin.&nbsp; If it's happened to me, it can happen to my Belovéd so I'm now wary about reliability.As I said - I am a Virgin customer and my account is in good order.Sunshine42&nbsp;

Sunshine42 · Answer

Just wanted to add, to show you how bonkers this is - Spam is arriving just fine in my Blue Yonder account.&nbsp;Nothing is arriving in my Inbox.

Sunshine42 · Answer

Slightly surprised no more help or suggestions are on offer from Virgin, but that seems to be par for the course these days.&nbsp; Virgin used to be so, so good at dealing with problems but that's a long time in the past now.As soon as Belovéd can move across to a more reliable email provider we'll be looking for another broadband supplier, as the main thing that kept us locked in to Virgin was the fact that we would lose our Blue Yonder email accounts ,and we both knew that would be a pain in the butt.&nbsp; The price rises have been exhorbitant and I'm not sure we're getting value for money any more.&nbsp; It is a pain but two days work and I'm done, so I can help him and he'll be able to do it a lot more quickly.Way to lose a customer who's been loyal to Virgin for 20 years.

Vikki_M · Answer

Hi Sunshine42,
Thank you for your further posts.&nbsp;
Just to clarify please, is your mail box full or does this have storage remaining for emails to be received?
When you send a test email, do you get any bounce back mail to say this hasn't been sent/received?
Or does it appear the mail has sent successfully, however this is just not appearing in the inbox?
Please pop back to us when you can.
&nbsp;

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Blue Yonder Emails Not Arriving in Inbox

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