Are Blueyonder Email Accounts being hacked

I'm guessing VM don't send out emails like this when closing email accounts down

Subject:             YOUR COMPUTER AND EMAIL HAS BEEN COMPROMISED. CHECK THIS MESSAGE NOW! Importance: High

Also posted in error under Broadband/Email

I don't regularly monitor my Blueyonder account as it is no longer used but kept for historical emails.
On Wednesday 10th April I received a threatening email saying my email/password has been compromised and stating my password and asking for money. Interestingly the password shown was the one provided to me back in October 2022 when I asked for my secondary emails to be reset.
The hackers have now attempted to create accounts using this old email address on Uber, LinkedIn, Instagram, Apple, Tinder, etc and are using this email to SPAM other users.

My primary Blueyonder email account and three secondary accounts had password resets at the same time and I suspect that all four accounts have been hacked using this data and I request that all four accounts are delated please.
I hope you have a record of when the account password reset requests were made as I would like to include this with the information information I am sending to GCHQ and the FBI.

This form of threatening communication is a common tactic used by miscreants to extort victims. To improve the likelihood of success the miscreant will deploy a  psychological ruse by including information that they have obtained elsewhere to imply truth and/or risk from other things mentioned in the communication. For example, the miscreant may quote an old or current password that the victims uses or used to use.

Consider following the advice here, My Virgin media email has been hacked | Virgin Media Help and Report a phishing attempt | Action Fraud

FYI: the remit of the organisations mentioned (GCHQ - Wikipedia, Federal Bureau of Investigation - Wikipedia) makes it unlikely they would act on such an issue.

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Thanks Graham

Hi Rudders60,

Thank you for your posts and welcome back to our community forums. We're here to help.

I'm sorry to hear that you believe your email address/account may be compromised. I can see that some other community members have offered some advice in this thread in relation to this, but for your peace of mind we can certainly take a closer look to see what can be done to help.

Please respond to the private message that I'll be sending to you shortly and we can go from there.

Thanks,
 

Thanks Zach, I've responded to your PM.

Zach,

As Virgin Media are only able to change email passwords for hackers and not lawful owners of the account, I have given up with you and reported our interaction with the National Fraud Reporting Centre (NFRC).

In the meantime, your Mail Delivery System postmaster@virginmedia.com is having a busy time processing hundreds of "Mail delivery failed: returned to sender" response to emails sent by my historic email address that I'm no longer accountable for.

Your failure to resolve this issue, despite answering all security questions to the best of my ability has conformed I made the right decision to leave Virgin Media and save me an absolute fortune with better performance with a Three 5G Router.

Please confirm that all of my personal details that you requested for security checks are securely deleted.

Thanks