Forum Discussion

Jeff1970's avatar
Jeff1970
Joining in
4 days ago

Another email issue

Hi,

This my second email issue this week. Having managed to set up my email using Outlook on a new computer, I can no longer access the @ntlworld.com address, it was working fine a few days ago.

I tried access my emails this evening and it wouldn't verify the email account, even though I re-entered my app generated password that I know is right having just reset it a few days earlier 

This is extremely frustrating. Can you help please.

email

3 Replies

  • Jeff1970's avatar
    Jeff1970
    Joining in
    4 days ago

    To answer my own question, I had to generate a new password to get it to work. As to why the original one failed, having only generated it a few days old, it's anybody guess.

    • Adduxi's avatar
      Adduxi
      Very Insightful Person
      2 days ago

      Do you have any other device that is using the older password?  It could be something like this is causing the  account/password lockout?

  • Alex_RM's avatar
    Alex_RM
    Icon for Forum Team rankForum Team
    2 days ago

    Hi Jeff1970,

    Thanks for posting, and sorry to hear you're having some issues with your email.

    Just to confirm, have you been through the help here 

    Are you able to access the email directly via the Virgin Media site?

    Alex_Rm