I have just noticed that all of my sent emails have suddenly disappeared!
I first noticed it whilst accessing VM email through my iphone, so then logged in to my email account online and they have all gone from there too.
I have checked the archive folder and it's empty.
How can they suddenly disappear when I have had these emails for 20 years!
Forum TeamHI Sunshine04
Welcome to our community forums and thank you for your first posts.
Sorry to hear you are having issues with all your emails disappearing from your sent folder. We can understand your concern and we want to do our best to help. Can you let me know if there are any auto-forwarding rules on the account? https://www.virginmedia.com/help/broadband/manage-email-account Also, when did you first notice this issue?
Thanks,
Hi, thank you for taking the time to reply. No, there are no auto forward rules set up against my email address. I first noticed they’d all disappeared last week, maybe around Wedbesday/Thursday.
Forum TeamAdditionally, can you check other folders too to see if anything is missing? As a precaution, we would like you to change your password https://www.virginmedia.com/help/billing-and-payments/login-problems This is in case the mailbox was hacked. Sometimes hackers delete all sent items to hide activity. Typically, there's no way to get any deleted items back but we will do our best to investigate this for you 🙂
Thank you. I’ll change my password. If you could investigate further as it’s vital that I retrieve the sent emails
Forum TeamThank you Sunshine04
Can I just confirm is this happening on both web and client mail?
