Forum Discussion

alangigi's avatar
alangigi
On our wavelength
11 months ago

Adding new device to existing email account problem

Today trying to add an existing VM email account to a new device. I Couldn't get a connection to the VM Server. What's going on? Have VM Blocked this too?

  • stevem999's avatar
    stevem999
    Up to speed
    11 months ago

    If you happen to have been trying in the last 20 mins or so, I suspect VM email has gone down as I'm getting authentication errors on my accounts.

    • alangigi's avatar
      alangigi
      On our wavelength
      11 months ago

      All sorted successfully today thanks. Outlook thought it new best what ports to use! When I had manually changed these twice and added SSL required amazingly it surrendered and told me I had successfully added the required email account.

      • Kath_P's avatar
        Kath_P
        Forum Team
        11 months ago

        Hi alangigi, 

        Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

        We're sorry to hear you were initially having an issue adding your email account to your new device but pleased to hear it was sorted. 

        If you have any further issues, pop back and let us know. 

        Thanks,